By Anat Narkiss
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March 20, 2024
There is a startling change in consumer’s collective psychology after the COVID-19 pandemic outbreak, which brand owners must take into consideration if they want their brands to survive and thrive: a transition from pursuing "Happiness" - to searching for Meaning. There is no doubt that the world after the COVID-19 pandemic outbreak will no longer be the world as we have come to know it - the change in the collective consciousness is profound and significant, and its consequences will be reflected in all areas of our lives. In my estimation, the most important change will be the cultural transition from pursuing "Happiness" - to searching for Meaning; The global culture has been characterized for a long time, but especially in recent years, in the pursuit of happiness - this elusive entity promised in every possible cultural channel - in advertisements, films, tv shows, self-help books, workshops, and of course -in the constant buzzing on social media. To that end, we have actually become slaves to the chase itself - like Pacmen moving frantically in the maze, swallowing more and more - more stimuli, more shopping, more brands, more experiences, more work, more achievements, more successes, more vacations, more and more - cannot be filled and cannot stop. From a marketing perspective, we see that most brands have so far focused on the promise for "happiness", which was translated into the offer for pleasure - indulging the moment, the shopping experience and the consumption of the brand. The principle of "Carpe Diem" - seize the day, focus only on the present - was oiling the wheels of consumer culture and responsible for its constant growth, but also for negative aspects for the consumer, such as continuous fear of missing out (FOMO) and overbuying as an emotional compensation – leading to feelings of guilt and regret. This was a part of the broad cultural trend/concept of "abundance" and boundlessness, which was embraced by capitalism: as if there is no limit to human ability, to attainable achievements, to consumable experiences and to the natural resources that could be used. There was allegedly no perceived limit to time and to the mental and physical ability to live at an ever-increasing pace. Life was in a constant dissonance between the accelerated change of things and the sense that they could be controlled and remain the same, causing many to feel anxious and depressed. It is interesting to discover that more than two hundred years ago, the renowned philosopher Arthur Schopenhauer argued that people are motivated by a constant dissatisfaction and ceaseless striving for gratification. His contemporary, philosopher Søren Kierkegaard continued this idea, saying that even if this kind of lifestyle is exciting and vibrant, the pleasure of each experience is temporary and thereafter causing feelings of emptiness and dissatisfaction. This is because in order to regain that pleasure there is a constant need to raise the threshold and increase the dose of experiences, causing frustration and boredom. What Schopenhauer and Kierkegaard identified has been strikingly intensified in our frantic era, suggesting that our lives had actually been the lives of addicts (which was respectively reflected in the startling percentages of various types of addictions). And here came the Coronavirus and made us quit "cold turkey” our former bad habits, when humanity suddenly encountered a resonating border, confronting with the notion of boundary and end - death - and the inability to avoid it and to control nature. Philosopher Martin Heidegger said that in the public sphere death is distanced, denied and is "an event that always happens to another person”. The pandemic made us realize that death can no longer be repressed, nor can we continue to dismiss of the impermanence nature of things, the existential uncertainty and the personal and social limited ability in dealing with various challenges and hardships. So, in this new era, of which such a dramatic change in zeitgeist (the cultural spirit of an epoch) has taken place, where are we going, as individuals and as a society? In seems that for many the disillusionment is beginning to occur; People have intensely experienced the realization that holding onto accumulation and experiences had failed to provide them with happiness and confidence. They may therefore start responding with rejection and skepticism to the very things that have previously offered them satisfaction, reassurance and comfort. In a similar vein, consumers may shy away from brands that continue to offer them a fleeting pleasure that might only enhance their overflowing existential anxiety. The Existential Psychology approach claims that precisely such dramatic contact with death can bring about more authentic, free and happier life, by providing meaning to it. Meaning is always a derivation of transcendence from the individual to the social level. It stems from doing and from connecting with other people and with the world, as well as from leaving one’s mark on it. "The more satisfied people are with their lives, the less anxious they are about their death” said Existential Psychologist Irvin Yalom. Indeed, it can be seen how, within the forced social isolation of these recent times, many voluntary and social initiatives have emerged and flourished, giving people a deep sense of meaning, mainly by creating various social connections and contacts. Therefore, brands that want to survive and thrive in this new climate will also have to make the psychological transition from brand promise of personal and hedonistic pleasure as a way to happiness – to offering a broader and more significant meaning for their consumers’ lives. They would be able to do this, for example, by emphasizing values of authenticity, self-actualization, freedom of choice, spirituality and community outreach - backing it up with actual activities. Along the same line, brands will also need to invest much more in customer relationship - both in order to understand their consumers’ changed needs but also to provide them with a sense of belonging and of importance (that their voices are heard and appreciated). Yalom also argues that the sense of meaning and the satisfaction it brings is not the result of dealing with death, loneliness, and instability, but stemming from dealing with the emotional meaning that people attribute to these existential and natural states. Likewise, brands that are able to find meaning for themselves, create deep relationships with their consumers and help them with this struggle, could benefit and even grow stronger in the challenging times ahead.